FAQ-Frequently Asked Questions
Frequently Asked Questions (FAQs)
I. Ordering & Shipping
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Payment Issues (Failed Payments, Currency Conversion)
Contact our support team via:
📱 Whats App: +86 13815125073
✉️ Email: b78786148@gmail.com
We respond within 24 hours. -
Shipping Costs
Rates vary by destination. For exact quotes:
📱 Whats App: +86 13815125073
✉️ Email: b78786148@gmail.com -
Shipping Process
• Method: Sea freight
• Dispatch: Within 24 hours
• Packaging: Customized sturdy boxes ensure safe global delivery.
II. Product Usage
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Do I need knitting experience?
No. Silver Reed machines are beginner-friendly. No stitch counting or pattern tracking required – ideal for error-free efficiency. -
Where are tutorials available?
Master machine knitting through our step-by-step guides:
▶️ YouTube：https://www.youtube.com/channel/UCQjl85-Vy19fRYTPp6R7JGA ▶️TikTok: https://www.tiktok.com/@silverreedmachine?_t=ZS-8ye2B5fzs1g&_r=1 From basics to advanced design techniques. -
What if my machine needs repair?
Silver Reed machines require minimal maintenance. For assistance:
• Minor issues: Use our online troubleshooting guides
• Technical support: Contact our after-sales team via WhatsApp：+86 13815125073 or email：b78786148@gmail.com
III. Partnerships
Interested in collaboration?
We partner with creators to promote machine knitting innovation. Benefits include:
• Tailored cooperation programs
• Exclusive incentives
• VIP-Only Surprise
Contact us:
📱 WhatsApp: +86 13815125073
✉️ Email: b78786148@gmail.com